Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE.

THE SITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES AND IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES.

1. INTRODUCTION AND PURPOSE

Oliver Fiberglass Products (referred to herein as "Oliver Fiberglass Products", "we", "us", and "our") is committed to protecting the privacy and security of the personal information we may collect, use, share, and otherwise process. We also believe in transparency and we are committed to informing you about how we treat the personal information that we collect and process. This Privacy Policy (the "Policy") describes our practices for handling personal information collected when you visit our website, https://oliverfiberglassproducts.com, or any other websites, platforms, or other online solutions that link to this Policy (collectively the "Site").

2. INFORMATION WE MAY COLLECT

We may collect the following information from you when you use the Site:

• Contact Information: When you visit the Site, contact us via a contact form on the Site, submit a comment or question, or otherwise provide us your personal information, we may collect your first and last name, email address, professional title, business name, telephone number, or other contact details.
• Device and Usage Information: When you visit the Site, the servers that host it automatically record standard log information from your browser or device, which includes the date and time of your visit, your Internet Protocol (IP) address, your browser type, and the pages you request. When you submit the contact form, we also use your IP address to limit automated abuse of the form. For that purpose it is stored only as a keyed hash, not in readable form, and is deleted once it is no longer needed.
• Cookies and Similar Technologies: The Site does not use cookies, pixels, or similar technologies, as described in the "Cookies and Similar Technologies" section of this Policy.
• Communications Data: If you contribute to the Site, provide us with feedback, ask us questions, or otherwise communicate with us, in addition to your Contact Information, we will collect the subject matter of your message and any content or other information that you choose to provide.
• Professional Relationship Information: This may include business name, professional title, business phone numbers, business address, and contact details of a point of contact for the business.
• Other information that you voluntarily share with us to facilitate use of the Site which is not specifically listed here. We will use such information in accordance with this Policy, as otherwise disclosed at the time of collection, in accordance with our applicable agreement with you, or to the extent necessary for providing the Site.

We may also collect information about you from additional online and offline sources, including third-party sources, as permitted by law. The entry of information may be required to access certain portions of our Site and use our services. You may choose not to provide us with any personal information, but you may not be able to access portions of the Site that require personal information.

3. HOW WE MAY USE YOUR INFORMATION

We may use the information described above in connection with the following purposes or otherwise to the extent permitted by law:

• Providing our Products and Services: We may use your information to provide our services to you, which includes making our Site and our content available to you; to serve you the content and functionality you request; to communicate about our products and services and responding to your feedback, requests, questions, or inquiries; to improve and develop existing and new products and services; and to ensure the privacy and security of our Site.
• Operating Our Business: We use your information to operate our business, such as to provide our products and services; obtain or maintain insurance coverage, manage risks, obtain professional advice, to mitigate risks to the privacy and security of our Site and operations, including fraud or phishing detection, to maintain our databases and back-ups; or manage our business relationships.
• Managing Our Business Relationships: We use your information to manage our business relationship with you, such as to enforce our Terms of Service, conduct due diligence to assess the financial, reputational, and other risks arising from any relationship or prospective relationship with you, and comply with and enforce any contractual obligations.
• Communicating With You: We use your information to communicate with you, such as to contact you directly by mail, telephone, or email, in order to respond to your communication and provide the appropriate assistance to you; to extend offers of goods and services or information that may be of interest to you; to keep records of our communications with you; and for usage analytics purposes.
• Fraud, Security, Legal Enforcement and Compliance: We use your information to protect the security and integrity of our business and the Site, such as to enforce our agreements with you, to comply with federal, state, or local laws, to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons, to cooperate with law enforcement agencies concerning conduct or activity that we may believe violates applicable law, and to establish, exercise, and/or defend legal rights or claims, whether in court, administrative, or other proceedings.

We may also use your information to accomplish other related or ancillary purposes to any of the purposes described to you in this Policy or when you provide the information, for which you have consented, or for which we have a legal basis under applicable law; to comply with federal, state, or local laws; or to establish, exercise, or defend legal rights or claims, whether in court, administrative, or other proceedings. We may create, use, retain, or disclose de-identified or aggregated data which, upon aggregation and de-identification, are no longer treated as personal information subject to this Policy.

4. HOW WE MAY DISCLOSE YOUR INFORMATION

We may disclose or share your personal information described above in the following contexts or as otherwise permitted by applicable law:

• Service Providers: We may share your personal information with our service providers and other parties who perform functions on our behalf. Among other things, service providers help us to administer the Site, provide technical support, enhance the security of our Site, and assist with other legitimate purposes permitted by law.
• Corporate Affiliates: We may share your personal information with our subsidiaries or affiliates, and with their respective officers, directors, employees, accountants, attorneys, and agents.
• Acquisition and Similar Transactions: If we sell, transfer, or otherwise share some or all of our assets in connection with a merger, reorganization, liquidation, dissolution, bankruptcy, or sale of assets, we may disclose your personal information as a part of the assets transferred as a result of the transaction. For example, if another company acquires us, we will share your personal information with that company.
• In Response to Legal Process or Defending Legal Claims: We may disclose personal information as required by law, court orders, subpoena, or other legal process or if we reasonably believe such action is necessary to comply with the laws.
• Professional Advisors: We may share your personal information with our attorneys, accountants, and/or other fiduciaries and consultants that need access to your information to provide operational or other support on our behalf.
• Necessary Disclosure: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• With Your Consent or at Your Direction: We may ask, from time to time, if you would like us to share your personal information with other unaffiliated third parties who are not described elsewhere in this Policy. We may disclose your information in this context with your permission or upon your direction.
• Deidentified or Aggregated Data: We may share aggregated information, and information that does not identify any specific individual, such as groupings of demographic data and customer preferences, for compliance with reporting obligations; for business or marketing purposes; and to assist us and others in understanding our users' interests, habits, and usage patterns for certain programs, content, services, marketing, and/or functionality.

5. COOKIES AND SIMILAR TECHNOLOGIES

The Site does not use cookies. It also does not use pixels, web beacons, tags, or similar tracking technologies, does not use analytics or advertising services, and does not load fonts, scripts, maps, or other content from third parties.

We do not use the Site for interest-based advertising, and we do not sell personal information collected through the Site or share it for cross-context behavioral advertising.

The servers that host the Site keep standard server logs, as described in the "Information We May Collect" section of this Policy.

6. RETENTION OF PERSONAL INFORMATION

We retain and use your other information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements.

We take reasonable steps to delete the personal information we collect when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; or (3) if you ask us to delete your personal information unless we determine that doing so would violate our existing, legitimate, legal, regulatory, dispute resolution, contractual, or similar obligations. We may also delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes and for product and service improvement.

7. SECURITY AND PROTECTION OF PERSONAL INFORMATION

We recognize the importance of safeguarding your personal information and we endeavor to maintain reasonable and appropriate physical, technical, and organizational safeguards to protect your personal information against accidental loss and unauthorized access, use, alteration, or disclosure, and to detect fraudulent identity verification activity and mitigate risks concerning your personal information.

While our security measures seek to protect your information in our possession, no security system is perfect, and no data transmission is 100% secure. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information transmitted to or from the Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

8. YOUR RIGHTS AND CHOICES REGARDING PERSONAL INFORMATION

Please use the "Contact Us" details provided at the end of this Policy to exercise your rights and choices under this Policy. If you would like to manage, change, limit, or delete your personal information, or if you no longer want to receive any email, postal mail, or telephone contact from us in the future, such requests may be submitted via the Contact Us details at the end of this Privacy Policy. We honor such requests when we are required to do so under applicable law.

Email Opt-Out. If you no longer wish to receive communications from us via email, you may opt-out by clicking the "unsubscribe" link at the bottom of our emails or by contacting us via the "Contact Us" details at the end of this Policy and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.

Cookies: The Site does not use cookies, so there are no cookie preferences to set.

Accuracy and Updating Your Information. Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please let us know via the "Contact Us" details at the end of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete personal information that you provide to us.

Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the "Contact Us" details provided at the end of this Policy.

California Shine the Light. Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing uses. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing, if any, will be included in our response. As part of the California Online Privacy Protection Act, all users of our Sites may make any changes to their information at any time by contacting us via the "Contact Us" details at the end of this Policy.

9. INDIVIDUAL RIGHTS

To the extent you are a resident of certain U.S. states with comprehensive state privacy laws, you may be eligible for one or more of the following consumer rights where authorized by applicable U.S. state privacy laws. This section provides an overview of these rights which we honor where required by applicable law:

• Right to Access. Subject to certain conditions set forth in the applicable U.S. state privacy laws, you have the right to know and see what personal information we have collected about you and receive a copy of such information in a portable format, purposes for which we collect your personal information, recipients of your personal information to whom we disclose or share, which in some states may include categories of personal information collected, categories of sources of collection, business or commercial purposes for data processing, and categories of 3rd parties with whom we disclose that information.
• Right to Correct. Subject to certain conditions and exceptions set forth in the applicable U.S. state privacy laws, you have the right to request that we correct any inaccurate personal information that we have collected about you.
• Right to Delete. Subject to certain conditions and exceptions set forth in the applicable U.S. state privacy laws, you have the right to request that we delete the personal information we have collected about you.
• Right to Opt-Out. Subject to certain conditions set forth in the applicable U.S. state privacy laws, you have the right to opt out of targeted advertising, profiling, the sale or sharing of your personal information, to the extent such instances occur (as defined under applicable state laws). We do not have actual knowledge that we sell personal information of minors under 16 years of age.
• Right to Non-Discrimination. You have the right not to be discriminated against for exercising any of your rights under any applicable U.S. state privacy laws.
• Right to Appeal. To the extent the applicable U.S. state privacy laws provide such rights, you may appeal our denial to act on your consumer rights under the applicable state privacy laws within a reasonable time. We will respond within the designated period for responding to U.S. data subject requests and may exercise the right to extend this response period (to the extent authorized by applicable state privacy laws).
• Right to Limit Use and Disclosure of Sensitive Personal Information. If any U.S. state privacy laws classify your personal information we collect as "sensitive personal information," we use such data reasonably necessary to provide and perform our Services as requested by you or as otherwise permitted by law.

If you have questions or concerns regarding this Section or would like to exercise your consumer rights (to the extent available under applicable U.S. state privacy laws), please use the "Contact Us" details at the end of this Policy.

10. THIRD-PARTY SITES

This Policy only applies to the Site and it does not apply to any third-party websites or applications. The Site may contain links to, and media or other content from, third parties. These links are to external resources and third parties that have their own privacy policies. Because of the dynamic media capabilities of the Site, it may not be clear to you which links are to external, third-party resources. If you click on an embedded third-party link, you will be redirected away from the Site to the external third-party website. You can check the URL to confirm that you have left the Site.

We cannot and do not (1) guarantee the adequacy of the privacy or security practices employed by or the content and media provided by any third parties or their websites, (2) control third parties' independent collection or use or your information, or (3) endorse any third-party information, products, services or websites that may be reached through embedded links on the Site. Any information provided by you or automatically collected from you by a third party will be governed by that party's privacy policy and terms of use. If you are unsure whether a website or application is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website or application.

11. CHILDREN'S PRIVACY

Our Site is not directed to children under the age of 18, nor is information knowingly collected from children under the age of 18. If you are under 18, please do not use or provide any information on the Site (including, for example, your name, telephone number, or email address). If we learn that we have collected or received

personal information from a child under the age of 18 without a parent's or legal guardian's consent, we will take steps to stop collecting that information and delete it. If you believe we might have any information from or about a child under the age of 18, please contact us via the "Contact Us" details provided at the end of this Policy.

For more information about COPPA, please visit the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

12. UPDATES AND CHANGES TO THIS POLICY

We may add to, change, update, or modify this Privacy Policy from time to time. Should this Privacy Policy change, we will post all changes to this Privacy Policy on this page and any such changes, updates, or modifications will be effective immediately upon posting. If we make material changes, we will also notify you through a notice on the homepage of the Site for a reasonable period of time. We may also, in our discretion, notify you of changes to this Privacy Policy via email. The date on which this Privacy Policy was last modified is identified at the beginning of this Privacy Policy.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Site, and from time to time, so that you are aware of any changes. Your continued use of the Site after the "Last Updated" date will constitute your acceptance of and agreement to such changes and to our collection and sharing of your information according to the terms of the then-current Privacy Policy. If you do not agree with this Policy and our practices, you should not use the Site.

13. CONTACT US

For more information, or if you have any questions or concerns regarding this Privacy Policy, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail.